Collecting a parcel from store

Your earliest collection day is shown when you checkout. When you receive your Ready to Collect message, please collect your parcel as soon as you can. Please follow social distancing and facemask rules during your store visit. You can check the latest guidelines on our Shopping Safely with Asda page.  

You, or the person collecting for you, only need your order number to collect your order. This should be shown to a store colleague or typed into the automated collection device. You have ten days to collect your parcel. If it’s not collected within this time, we will process a refund.

For certain products, our colleagues may also ask to see proof of age. Without this, you won't be able to collect the parcel, and we will cancel and refund the order. Please see our full terms and conditions for more information. 

For store opening times, please use our handy Store locator.

Was this answer helpful?