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Welcome to the George.com Help Centre
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Our Contact Centre partner is experiencing technical issues with their phone lines over this weekend. Calls may take longer than usual. If your query is not urgent please use our Help Centre. We apologise for any inconvenience.
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Track your order
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Take a look at our recommended topics that can help you find an answer quickly
Returns & exchanges
How do I return an order?
What is your returns policy?
Arranging an exchange
Exchanging clothing items in store
What can I exchange?
Refunds
When will I get my refund?
How do I get a refund?
What if I paid by PayPal?
What if I paid using an Asda gift card?
What if I paid using an eVoucher?
Tracking your order
How to track your order
How will I know my delivery is on the way?
How will I know my C&C is ready to collect?
About home delivery
My orders
There is an item missing from my order
Can I cancel my order?
I'm unhappy with a George product
I've received a damaged item
Can I change my order?
Why has my order been cancelled?
For anything else take a look through our help topics
Stock availability
Checking availability
Asda stores and Grocery Home Shopping
Click & Collect
Collecting a parcel from store
I can’t collect my order on time
Managing my account and passwords
Can I use my colleague discount on George.com?
How do I close my account?
I can’t sign in. What should I do?
Can I change my email or postal address?
How do I reset my password?
How do I manage my details?
How can I report suspected fraud on my account?
Ways to pay
Managing your gift card
Using Asda gift cards
What can I use to pay for my shopping?
Using eVouchers
Asda Flexible Payments account
About Asda gift cards
What happens if I return an item I bought with a gift card?
Orders from outside the UK
Can I order items for delivery outside the UK?
Help with orders from outside the UK
About George.com
George Rewards
Website, checkout, and access problems
Click and Collect
How do I set up a George account?
Do I need an account?
Is there a minimum order amount?
Anything else
Asda cashback credit card
How do I get spare parts for furniture?
VAT receipts
Marketing emails
Technical support - electricals
Privacy information
Age-restricted sales
Troubleshooting website, checkout, and access problems
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if you can’t find an answer
Asda Money
Asda Mobile
Asda Opticians
Asda Tyres
ToYou
Gift Cards
Pharmacy
