ODR is Online Dispute Resolution. You may find relevant information relating to products and services bought online using the EU ODR website.

If you are unhappy with the service you've received, the quickest way to get things resolved is to call our Customer Service teamand we'll do our best to help.

Alternatively, you can email customer.services@asda.co.uk. As this is a general inbox, please allow additional time for us to get your correspondence to the right place.

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