We’re sorry you’re not happy with something you’ve bought from us. Please keep the packaging if you can. If we need to investigate further, we may ask you to tell us more details or send it back.
If you bought the item in one of our stores, please take it back with your receipt, and they'll sort this out for you. Here's our store locator in case you need it.
If you bought the item online and you wish to return it, you can arrange a refund by visiting our returns and exchanges page. Alternatively, please call our Customer Service team or send us an email and we'll do our best to help.