When will I get my refund?

Timescales for refunds can vary depending on how you chose to return your items to us. Once we've got your return we'll send you an email confirming your refund is on the way. You can start your return via your account with the help from our returns information page.

If you received an email from us confirming your refund, but you haven't received the payment in the stated time, please contact your bank. If you haven’t received your refund confirmation within 14 days, please send us an email, and we’ll get back to you as soon as possible.

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