My order has not arrived

Please check your ‘Out for delivery’ emails as they provide details of how we are sending your order and when it’s due to arrive. Some orders are split into separate deliveries. So, if you ordered three items, two items may be in the first delivery and the third item in a second delivery.

You can also view these details and track your order on the Manage your order page.

If, after checking, you believe something hasn’t arrived, please call our Customer Servce team or use this form and we'll do our best to help.

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