Can I change my email or postal address?

Changing your email address

If you need to change your email address or you've forgotten the email address you used to register, you will need to create a new account using new details. Please note that if you change your email, you will be changing your username for Asda Groceries, and Scan & Go.

Please note that, for security reasons, our Customer Service team can’t discuss or change an email address or any other online account details for you.

Changing your postal address

If you want to remove an address, check first to see if you use this as the billing address for a payment card on the account. If it is, you'll need to delete or update the relevant card first.

To do this, visit My Account and open your Wallet. Remove or update the relevant payment card. You will then be able to delete the address from your Address Book.

Was this answer helpful?