I'm having issues on the website, what should I do?

If you encounter any issues when using the website and something isn’t working for you such as being unable to checkout, adding an item to your basket or if a page isn’t loading correctly, there are some troubleshooting suggestions in this section to help you to get things moving again.

Using an iPhone or iPad

If you're using an iPad or iPhone, try switching off private browsing. To do this, open Safari on your device, Tap the new page button, tap Private, then tap Done.

If you’re still having checkout issues, please call our Customer Service team and be ready to provide us with:

  • As much information as possible about what you were trying to do
  • Any error messages you received
  • A screenshot or screen recording of the issue.
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