When will I receive my refund?Print
Payment made using debit/credit card?
Refunds are processed back to the payment card you used to place your order.
Payment made using a Gift Card?
If you paid for all your order using your Gift Card, a full refund will go back on to the same Gift Card. If you used a Gift Card and a different payment method like a debit/credit card, your refund will be given by Gift Card first and then your other payment method.
If you have a George account, your Gift Card balance will also be available to spend from your George account. You'll see this under the voucher section of 'My Account'. If you placed your order as a guest checkout, then the refund will be available on the original Gift Card only.
Asda Credit Card cash back voucher
Refunds for orders paid for using cashback vouchers are issued in the form of a George.com goodwill voucher. These can only be spent on the George.com website. This voucher can be added to the payment page in the same way you used your credit card cashback voucher.
How do I know my refund has been processed?
We'll send you an email detailing the items you have returned along with the refund amount. If you are a registered customer, you can also view any refunds under your account > refund details.
How long does it take for the refund to reach my bank account?
Once we process the payment it usually takes around 3-5 days for the money to reach your account. This varies depending on your bank and how long they take to clear the funds.
Payment by PayPal
If you have received an email from George to confirm payment has been made but you haven't received it, please contact PayPal directly.
I haven't received a refund for goods I've returned?
If you haven't received a refund, please use the options below to get in touch.
Need to contact us?
Use the options below to get in touch.