If you haven’t already organised to return your order, please visit our Returns Information page.
How will I know when my refund is processed?
Once received and processed, we’ll send you an email detailing the items you have returned along with the refund amount. If you are a registered customer, you can also view any refunds under your account > refund details.
How long does it take the refund to reach my bank account?
Refund payments usually take around 3 to 5 days to reach your account. This can vary depending on how long your bank/card issuer takes to clear the funds.
Did you pay using a debit or credit card?
We process refunds back to the payment card you used to place your order.
What happens if I return an item bought using a Gift Card?
If you paid for all your order using your gift card, a full refund will go back on to the same gift card, so it’s important to keep hold of this.
What happens if I used a gift card along with other methods of payment?
If you used multiple payment methods like debit/credit card, or a George eVoucher as well as a gift card, your refund will happen in the following order:
1. eVoucher will be refunded first until its max value.
2. Followed by the gift card until its max value.
3. Followed by your payment card until its max value.
If you have a George Account
Your gift card balance will be available to spend from your George account. You’ll see this under the voucher section of ‘My Account’. If you placed your order as a guest checkout, then the refund will be available on the original gift card only.
Payment using an Asda Credit Card cashback voucher
We issue refunds for orders paid for using cashback vouchers in the form of a George.com goodwill voucher. You can only spend these on the George.com website. You can add this voucher to the payment page in the same way you used your credit card cashback voucher.
Payment by PayPal
If you’ve had an email from George to confirm a refund payment has been made but you haven’t received it, please contact PayPal directly.
I haven’t received a refund for the goods I returned
If you haven’t received a refund, you can use the options below to get in touch. Refunds can take up to 10 days to process and we know our phone lines are really busy right now, so if you still haven’t received your refund after this time please send us a few details using this form and we’ll get back to you as soon as possible.
Why has my order been cancelled and refunded?
Please visit our Cancelled order FAQ for more information.
Need to contact us?
Use the options below to get in touch.
Give us a call