Spending your Asda Gift Card on George.com
Where can I buy a Gift Card from?Print
You can pick up an Asda gift card from any of our stores. The good news is, we have lots of different designs to choose from, so whether it's for you or for someone else, there is something for everyone!
Should I register my Gift Card?
Yes! It's very important you register your card. If it's lost, faulty or stolen we will be able to replace. If you haven't registered, we are unable to replace and the funds will be lost. You can do this by clicking here.
Keeping your Gift Card safe
Please do not throw away your gift card once you have used it. You will need it should you choose to return an item from your order for a refund.
What happens if I have lost my card or it has been stolen?
Don't worry, as long as you've registered your card here you're covered. Please log into your account and click on the 'cancel card' link at the side of the card you wish to report as lost, faulty or stolen.
Once you've done this we will remove the funds and add them to a new card and post this to you within 7-10 working days.
We're sorry to say, if you have not registered your card with us, we cannot replace your card.
Do I have to register with George.com to use my card?
Registering with George.com will allow you to track your transactions via your account. You can use our guest checkout, however its important you register your card or keep it should you need to return an item for a refund.
Can I use my Gift Card to purchase anything on George.com?
Yes, the gift card amount can be used in part or full to purchase anything listed on George.com.
Do I have to spend the whole amount on my card in one transaction?
No. Any unused balance remains on the card until you spend it. You can spend the funds on your card in as many transactions as you like. Please remember your card will expire 2 years after your last transaction.
Where do I need to enter my Gift Card details on the site?
Enter your card details during the checkout process on the payment page. You will need the 16-digit number which is on the front of your card and the 4-digit pin which is on the reverse, the pin can be viewed by scratching off the silver panel with a coin.
Where can I see what Gift Cards I've used?
If you are registered with George, you can view in your "my account" section of the website. For customers who have used our guest checkout, with the gift card number, you can check by clicking here.
How do I check the balance on my Gift Card?
You should treat your gift card like cash, we recommend you register by clicking here. You can check your balance and report it here if its lost or stolen. Our colleagues at the Customer Service Helpdesk in any of our stores can also check the balance for you. You will see it displayed at checkout when you use your card on George.com
What happens when I return an item purchased using a Gift Card?
If you paid for all your order using your gift card, a full refund will go back on to the same gift card. If you used a different payment method like a debit/credit card and a gift card, your refund will be given by gift card first and then your other payment method.
How do I top up my Gift Card?
You can top up any gift card or Christmas savings card at the checkout or the Customer Service Desk in your local store. We're sorry you cannot top up online at the moment.
My Card is showing as 'locked' and I can't use it. Why?
We work hard to protect our customers and stop fraud so all our cards are monitored for unusual activity. Your card may have been locked either because it displayed erratic spending behaviour that was out of the ordinary, or because it has been used before any money has been loaded onto it.
If your card has been locked, please call our friendly colleagues on 01709 919 714 and they will be happy to help.
Is there an expiry date on my Gift Card?
The card is valid for a period of two years from your last transaction.
What are the Gift Card Terms and Conditions?
Our gift card terms and conditions can be found here
Where do I find my Gift Card PIN number?
This is on the reverse of the card behind a silver colour scratch off panel. This can be scratched off using a coin to reveal your 4-digit pin,
What happens if my Gift Card is damaged?
If the long number and pin are still visible then the card can still be redeemed on George.com. If they are not and you have registered your card here you can report it as faulty and a replacement card will be sent to you within 7 -10 working days. If you have not registered it and cannot see the details to do this now, you may be able to get a replacement at an Asda store if they can scan the card and transfer the balance to a new card. If the card is damaged beyond being able to be read or scanned, I'm sorry we are unable to transfer the balance.
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