Large item/furniture delivery
I have a question about my furniture delivery
How long will it take for my large item to be delivered after I've ordered it?
Most of our products are available for named day delivery, however timescales can vary for the following reasons:
- The item is being made to order
- Delivery to the Highlands, Islands or an Offshore location can take longer
- The item is being delivered direct from one of our suppliers
Delivery timescales are shown on the product page and at the checkout page when you place your order. Where an estimated delivery date is given, our courier company will contact you to arrange a date once your product is ready for delivery.
Will your carrier unpack my item and remove any packaging?
Yes, the carriers will unpack large items and remove the packaging from your home. Please remember that we can't accept returns on mattresses if they have had the packaging removed.
Will your carrier take my large item to the room of my choice, even upstairs or if I live in a flat?
Yes, the delivery driver will take the item to the room of your choice. Ensure that access to the room of your choice is clear and that the room is ready for your new furniture delivery.
Also, remember to check the dimensions of the item before you order, to make sure it fits into your home and through any internal and external doors/gates.
Will your carrier assemble my large item?
The delivery driver won't assemble your item, though they'll undertake very basic assembly (e.g. screwing the feet onto a sofa).
We work with Servico who can provide this service for you, prices start from £29.99.
Please note this assembly service is only available on selected furniture items. For further details please call 0161 3684583. Or visit our Servico information page to find out more.
Need to contact us?
Use the options below to get in touch.