Returning a George order

How do I request a return for my George order?

RETURNS & Covid19 - we’re very busy and refunds may take a little longer than normal. We’re working as fast as we can so please allow us a little extra time before contacting us if you have a query.

Need a refund for a grocery item you bought online? Click here.

Need a refund for an item you bought in a store? Click here.

Request a return

Please visit our returns information page where you view return options, print a returns note and get more information about returns and exchanges including our 100-day Satisfaction Guarantee.

International returns

If you would like to return an international item, please visit our International Returns FAQ.

When will I receive my refund?

We’ll process your refund as soon as we get the goods and send you an email confirmation of this. The refund will be made to the payment card you used and will show in your account in 3 to 5 days, once cleared by your bank.

I haven’t received a refund for the goods I returned

If you haven’t received a refund, you can use the option below to get in touch. Refunds can take up to 10 days to process and we know our phone lines are really busy right now, so if you still haven’t received your refund after this time please send us a few details using this form and we’ll get back to you as soon as possible.

Need to contact us?
Use the options below to get in touch.
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