How do I request a return for my George order?

Request a return online

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Need a refund for a grocery item you bought online? Click here.

Need a refund for an item you bought in store? Click here.

Here's how to request a return:

Registered customers

1.
Sign in to your online account using your registered email address and password
2. Click on My Account, then Your orders
3. Select the order which contains the item you wish to return.
4. Click on Return
5. Enter the quantity of the items you're returning and select the return reason
6. Choose your preferred return option and click Submit return
7. Return your items to us in store, by Collect+ or by post.

Guest customers

1.
View your order details
2. Enter your email address and order number, then click Track order
3. Select the item you wish to return
4. Enter the quantity of the items you're returning and select the return reason
5. Choose your preferred return option and click Submit return
6. Return your items to us in store, by Collect+ or by post.

Returning large items which have been home delivered i.e. Furniture

Please call us to arrange collection on 0800 952 0101, lines are open Monday to Sunday from 7am - 11pm.

Returns policy

For full details on our returns policy, including our 100 day Satisfaction Guarantee visit our
Returns & Exchange page

International return

If you would like to return an international item, please visit our International Returns Page

When will I receive my refund?

Your refund will be processed as soon as we receive the goods back into our warehouse. Refunds are made back to the card you used to pay for your order. A confirmation of your refund will be emailed to you, the refund will be shown in your account once cleared with your bank.

I haven't received my refund?

If you haven't received a refund, please use the options below to get in touch.

Need to contact us?
Use the options below to get in touch.

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