Age restricted products
Because we follow the Challenge 25 initiative we may ask for ID as proof of age, if you've ordered age restricted products like knives, DVD's, computer games and other items that contain adult content for over 18's.
Order for home delivery
If there's no one at the delivery address who is over 18, the driver will not be able to leave your parcel and will return at another time/date.
Order for instore collection
Our colleagues may ask to see ID when collecting your order from store, just like we would at our checkouts. If you're unable to provide this, you'll be unable to collect the parcel and the order will be cancelled and refunded.
Need to contact us?
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