How do I exchange items I've bought online?

Exchanging items in a store

If you need to exchange an item for a different size or you'd like to swap for a different item, no problem, you can now pop in to a store to do this.

To exchange your items, please remember to take the delivery note that was included in your parcel with you. You need this as your proof of purchase. If any items were bought at full price that are now on sale, the difference will be refunded on to an Asda Gift Card. Please note we're only able to offer in store exchanges for George clothing items.

Arranging an online exchange

If you can't get to a store you can also arrange an exchange for your George clothing items by calling our Customer Service team on 0800 952 0101. Lines are open Monday to Saturday 7am to 11pm and Sunday 10am to 4pm.

Please note that we're not able to offer an online exchange for Click & Collect orders.

Calling from outside the UK?

If you're calling from outside the UK, please call +44 800 952 0101. Please note that our Customer Service team is English speaking and can only respond in English.

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