Can I cancel/amend my order?

I've changed my mind

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Can I amend my order?
Unfortunately, once you've placed your order we're unable to change any of the details. However, you can return any unwanted items for a refund once you've received your order.

 

Need to cancel an order?
If we've not yet despatched your order, our customer service agents may be able to cancel this for you. This depends on the delivery method of the item. To check whether we we're able to cancel your order call 0800 952 0101, lines are open Monday to Sunday from 7am - 11pm.

 

Order already sent?
If we've already sent your order, unfortunately we're unable to cancel it.

You can refuse the delivery at the door and we'll return the order to our warehouse for refund to be processed.  We'll keep you updated with the status of your return and will email you to confirm when your refund has been processed. Please ensure that your contact details are kept up to date.

Update your contact details in your Account.

 

Need to contact us?
Use the options below to get in touch.

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