Changing an order
Once you’ve placed your order, it’s too late for us to change any of the details, the delivery date or the delivery method. But don’t worry, when you receive your order you can return any unwanted items for a refund. If you missed something off, please place a separate order for these items.
Cancelling an order
If your order hasn’t been despatched yet, our Customer Service team may be able to cancel this for you. This depends on the delivery method you chose for the order. To check if we’re able to cancel your order, please call 0800 952 0101. Lines are open Monday to Saturday from 7am to 11pm and Sunday from 10am to 4pm. If your order was from outside the UK, please see below.
Order already sent?
If we’ve already sent your order, we won’t be able to cancel it. But don’t worry, you can refuse the delivery at the door and we’ll return the order to our warehouse for a refund to be processed.
We’ll keep you informed with the status of your return and will email you to confirm when your refund has been processed. Please ensure that your contact details are kept up to date in your Account.
Orders placed from outside the UK
If your order was placed from outside the UK please click here for information about changing or cancelling an order.
Calling from outside the UK – please call +44 800 952 0101 and note that our Customer Service team is English speaking and can currently only respond in English.
For information about orders placed outside the UK please visit our help centre.
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