Occasionally we're unable to successfully secure payment. This could be due to a number of reasons, most commonly it could be as simple as mistyping some of your details.
If any of the following details have been entered incorrectly this may cause your payment to fail:
- Card number
- Cardholder name
- Expiry date
- CVV code
- Your billing address
If you have checked all of the above and the details entered are correct, it is likely that your bank has not authorised the payment. Please get in touch with your bank/card issuer as they will be able to provide you with more information on why this has occurred.
Alternatively, please try again using a different card.
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