How do Asda colleagues spend their points on George.com?
Asda Stars - What are Star Points?
Asda stars points are rewarded to colleagues in recognition for an exceptional piece of work. 1 Star Point equates to £1 in value, which can be used to purchase products listed on the George.com website.
How do colleagues spend their points on George.com?
Before colleagues can spend on George they are required to convert their star points to evouchers, (these will have no expiry date on the account) once converted they:
• Login to George.com and add items to their basket as usual • On the payment page, select ‘Apply an evoucher.’ Type ASDA and click ‘Validate’ • Enter their Walmart Number and Colleague Discount Card Number • Enter their eVoucher Code in the ‘Add evoucher’ section and press ‘Validate’ again • Choose how much of the evoucher they wish to use to pay for their order then continue to checkout.
Note: The email address the colleagues registers with for star points MUST be the same email they use to login to their George account. If not they will not see the points in their account.
What happens to star points/evoucher if a colleague returns or cancels their order?
When you process the return or cancellation the Star Points will automatically be refunded as an evoucher. This will be shown in the checkout when colleagues are ready to place their next order.
Refund timescales can vary dependent on where the product has been returned to, however should take no longer than 10 days. A refund email is sent from George.com and will show the value of the refund via evoucher.
Note: Evouchers for refunded items/orders will expire after 90 days therefore will no longer be available to spend. The colleagues are aware of this and it is their responsibility to spend before they expire. The Stars helpline are not able to provide a refund.
What happens if a colleague no longer wishes to spend their evoucher on George.com or wants to cancel an outstanding evoucher?
Refer the colleague to the Asda Stars Helpline. They will be able to cancel the evoucher unless they’ve already spent any of the points (partial refunds are not available). The colleague will discuss next steps. Tel: 01865 893370 Email: firstname.lastname@example.org
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