Where is my order?


When we dispatch orders some parcels can be tracked on There's tracking information in your order details. We sometimes send items from the same order in separate deliveries and each parcel may have separate tracking information.

When it's on its way

We'll send you an email to let you know when your order has left our warehouse. You can use the information in the email to track it. We'll also include details of the courier delivering to you. Parcels can be delivered up to 7pm on the estimated delivery date

If we're delivering your order to an Asda store or Collect+ location we'll send you an email or text  when it's ready to collect.

Track it yourself….here's how

Registered Customers

1.     Go to Your Orders (you will need to sign in)
2.     Go to the order you want to track
3.     Click Track Delivery next to your order

Guest customers

1.     Go to Track Your Orders
2.     Enter the details requested
3.     Click Track Delivery next to your order

Can't find tracking information?

If you can't find tracking information, this may be because:
- There's a delay in the updates to the tracking database
- Some parcels, such as those delivered by Royal Mail can't be tracked
- Suppliers sometimes don't provide us with tracking information if the order is sent to you directly
- An exchange has been requested

A note about estimated delivery dates

Delivery usually takes place within 3 days of the estimated deliver date. If it hasn't arrived within this timescale please us the contac us options below.  

Don't forget

Calls are free from a BT landline.  Charges from other service providers and mobile networks may vary

Not found your answer?  Please contact us


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